Refund policy

Returns

All items at Sydney Fountains and Statues are made to order for you. Due to the items being considered custom, all goods sold are non-refundable, therefore refunds are not offered for change of mind. We can however offer exchanges. Please reach out with any questions you may have before ordering, to ensure the piece you choose is right for you.

Exchange

If for some reason you aren’t happy with your purchase, we are happy to offer an exchange with the form of a credit note which is valid for 12 months.

Returns Process

• Please talk to us at 0423 709 344 or email us at info@sydneyfountainsandstatues.com.au with your return concerns. 
• We will advise you on your options, what the next steps are, if you need to post your item back to us and where to send it.
• Ensure your item is in its original condition. We reserve the right to return these back to the sender should any of these criteria not be met. 
• Once your item reaches us, we will be in contact with next steps. It is at the customer’s expense to safely return the piece(s) to Sydney Fountains & Statues as instructed by a member of our Customer Care team, and under their responsibility until the goods arrive safely.